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pklaffert
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- About pklaffert
Oct 24, 2023
06:26 AM
Hi Anusha, thanks for the explanation and I am very sorry for the very late reply. We got reachout working in january the way you described. For our newest release we wanted to generate a new reachout campaign but had to relalize that it is not working the way it did before. Since we had to update to version 3 of the dashboard we are unable to clone our reachout campaign. Additionally, and that is the even bigger issue, reachout data is not delivered directly at the start anymore. Our config is still: ruiCreateConfig(...., reachOutOnAutoSync = true) and we configured our own reachout handler ruiSetReachOutHandler() and before we got the reachout data almost immediatly after ruiStartSDK() unfortunately now the data comes unpredictably. Sometimes, and that is even more strange, the reachoutdata arrives after a call to ruiSetReachOutOnAutoSync(false) which, as far as we understand the documentation, should not happen. Thanks for your help and best regards, Philipp
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Oct 20, 2023
07:57 AM
1 Kudo
When cloning a ReachOut campaign in Version 3 and saving I get the following error: Error The ReachOut campaign could not be save. Contact Support The process was working before. Thanks for your help. Best regards, Philipp
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Jan 10, 2023
08:12 AM
1 Kudo
Hi,
We would like to have control over the time, an automatic ReachOut message is displayed.
Right now it seems that it is only displayed directly after ruiStartSDK(). Unfortunately for our application this timing is inconvenient. We would like to be able to retrieve the message later.
We tried calling ruiSync(true) but for a whole 5 minutes we get RUI_TIME_THRESHOLD_NOT_REACHED.
Since the time threshold is not configurable calling ruiSync is not feasable. 5 minutes is just too long.
Thank you for your help.
Best regards,
Philipp
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Latest posts by pklaffert
| Subject | Views | Posted |
|---|---|---|
| 503 | Oct 24, 2023 06:26 AM | |
| 307 | Oct 20, 2023 07:57 AM | |
| 979 | Jan 10, 2023 08:12 AM |
Activity Feed
- Posted Re: Automatic ReachOut request on Usage Intelligence Forum. Oct 24, 2023 06:26 AM
- Kudoed Re: Automatic ReachOut request for . Oct 24, 2023 06:18 AM
- Got a Kudo for ReachOut - error when cloning saved campaign. Oct 24, 2023 03:44 AM
- Posted ReachOut - error when cloning saved campaign on Usage Intelligence Forum. Oct 20, 2023 07:57 AM
- Got a Kudo for Automatic ReachOut request. Jan 16, 2023 08:54 AM
- Posted Automatic ReachOut request on Usage Intelligence Forum. Jan 10, 2023 08:12 AM
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